Strategic indicator: Percent of Satisfied Customers
Goal: Engage the public and provide a quality customer experience
BART is working to improve customer satisfaction. Our research indicates that overcrowding is a top customer concern. To address this issue, we are creating more standing room by removing seats on the existing fleet and bringing on new train cars to allow us to run additional service during peak periods. Our long-term target is to increase the share of those who are very and somewhat satisfied to 85 percent.
About this data
Source: Biennial Customer Satisfaction Study
For more information visit Customer Satisfaction Survey Results.